Refunds & cancellations

The short version

• You can stop using VIDUTHI whenever you like. There is no notice period and no cancellation fee.
• The ₹1 activation charge is not refundable, except when it was charged twice or the money left your account but the account did not activate.
• A month’s plan, once paid, is not refunded — including when you move to a smaller plan or close the account part-way through it.
• Unused credit on your account can be refunded on request after you close the account.
• Failed payments and duplicate debits are reversed automatically by the payment gateway within its own timelines.
• Closing your account does not immediately delete your data. You can export it during the 90-day retention period in our privacy policy.

What you can be charged

Rekoodu Technology only ever bills you for VIDUTHI. Two things:

Moving to a smaller plan takes effect from a later billing day, so you are never charged for a plan you did not choose. Credit on your account is used on your next bills before any GST.

Rent is not one of them

Money your residents pay in rent never passes through us. It goes straight to the UPI ID or bank account you set up in VIDUTHI. We cannot refund a resident’s rent, because we never received it — that is between you and them.

This policy covers only what Rekoodu Technology charges you for the software.

The ₹1 activation charge

This is a one-rupee charge that confirms the account is real and the payment method works. It is not refundable, except where it was debited twice, or where the money left your account but the account did not activate. In those cases we refund it in full.

If the payment fails or is declined, nothing is charged and no account is activated. If money left your account but the account did not activate, reach us by email at viduthi@rekoodu.in and we will trace it.

Failed payments and duplicate debits

When a payment fails or a debit is made twice, the payment gateway (Cashfree Payments India Pvt. Ltd.) and your bank reverse it automatically, normally within 5 to 7 working days; the exact timeline is the gateway’s and your bank’s. If it has not come back after that, write to us with the transaction reference and we will chase it.

Closing your account and unused credit

Close your account inside VIDUTHI or email viduthi@rekoodu.in. No notice period, no fee, no phone call to talk you out of it.

• Nothing further is charged once the account is closed. A bill that was already issued and is unpaid still has to be paid.
• Unused credit is refundable on request: within 15 days of a written request by email at viduthi@rekoodu.in, less any payment-gateway charges that cannot be recovered.
• Refunds go back to the original payment method, and only for credit that has not been used.
• Your data stays intact and exportable. See how long we keep it.

When we do not refund

• A month’s plan or extras once billed and paid, including when you close the account or move to a smaller plan during that month.
• The ₹1 activation charge, other than the duplicate and failed-debit cases above.
• Unused credit on accounts closed by us for a serious breach of the terms, unless the law requires otherwise.
• Rent, deposits or any money between you and your residents — we never held it.

How to ask for a refund

Email your refund request to viduthi@rekoodu.in with:

• the email address on the account
• the date and amount of the charge
• the order or transaction reference, if you have it
• what happened

What happens next

1. We acknowledge within 2 working days.
2. We decide within 7 working days and tell you either way, with a reason if the answer is no.
3. Approved refunds are issued to the original payment method within 5 to 7 working days. Your bank may take a few days more to show it.

Refunds always go back the way the money came. We cannot send a refund to a different card or account.

If you are unhappy with the outcome

Ask for our grievance officer — named on the privacy policy — by email at viduthi@rekoodu.in. They will look at it independently and reply within 15 days.

Changes to this policy

We may update this policy. The version that applies to a charge is the one published on the day it was made.